Welcome

Thank you for visiting this website provided by Crown Heritage Flowers, LLC. Crown Heritage Flowers LLC and its affiliates are committed to respecting your privacy. 

This Privacy Policy outlines Crown Heritage Flowers LLC's collection and use of your personal information. Crown Heritage Flowers LLC collects information through: (a) its website located at http://crownheritageflowers.com ​and other websites as it may introduce or acquire in the future; (b) various social media accounts and channels including, but not limited to, Facebook, Twitter, Instagram, Pinterest and YouTube; and (c) through various other messaging, telephone and other forms of communications, mobile technologies, applications and services, in each case, as may be updated by Crown Heritage Flowers LLC withstanding. The privacy practices outlined in this policy are incorporated by reference into the Terms of Use implemented by Crown Heritage Flowers LLC.

This Privacy Policy is current as of 2021. Please consult this Privacy Policy from time to time as Crown Heritage Flowers LLC may revise this Privacy Policy by updating this page in the future. 

If, at any time, you choose not to accept the terms of this Privacy Policy, you should not access or use the services of Crown Heritage Flowers LLC. 

The Collection of Personal Information
Crown Heritage Flowers LLC collects certain personal information through the our services as described above - including through our website, through social media accounts and channels, and via our applications, mobile technologies, telephone discussions, email and other forms of communication, including text messaging. In order for you to place orders, make purchases, complete transactions, interact with Crown Heritage Flowers LLC or have access to certain services, we may require you to register or provide certain personal information. This information may include, but is not limited to, your name, contact information, email address, age or date of birth, payment information, rewards program information or a username and password. If you opt in to receive text messaging, we will collect your phone number.

Crown Heritage Flowers LLC may use personal information in order to facilitate your use of our services, including receiving, processing, fulfilling and delivering your purchases. We may use personal information to identify you when you log in to our website portals, to provide a better experience, or to personalize your experience as you work with us and our affiliates. We may also use personal information to better understand our customers and to better tailor or enhance our services. For example, we may also use personal information for data analysis and segmentation, understanding our customers across our various platforms and brands, and providing recommendations and reminders for events and other business purposes. We may also use personal information as we believe to be necessary or appropriate to protect our rights, privacy, safety or property, and/or that of our affiliated companies, you or others, and to allow us to pursue available remedies or limit the damages that we may sustain.

How We Collect Your Personal Information

The Collection of Recipient and Order Information
When making purchases through Crown Heritage Flowers LLC, we may also require you to provide a credit card, billing address and/or gift message and that you provide information about a recipient or potential recipient of a gift or a purchase you make through our services.

The Collection of Personal Information Via Social Media Sites
Crown Heritage Flowers LLC may also receive your personal information from social media platforms, as well as from people with whom you are friends or otherwise connected on social media platforms. For example, if you access the Crown Heritage Flowers LLC’s website or social media accounts through a third-party connection or log in through Instagram, Twitter, Facebook Connect or another third-party service, by "following," "liking," or linking your account to one or more of the accounts held by Crown Heritage Flowers LLC, that third party may pass information about you to us, including, without limitation, your name, birthday, gender, user ID number, user ID number of your friends, the email address associated with your account, your profile picture, your physical location, your photos, photo likes, photo tags, and an access token to authenticate to the third-party service. We may also collect additional information regarding your hobbies, interests or "likes" that you make available through your profile on the third-party service, any other information that you have permitted the third party to share with us, and any information you have made public in connection with that service.

If you allow us access to your social media friends list, then your friends' user IDs and your connection to those friends may be used and stored to make your experience more social, and to allow you to invite your friends to utilize the services of Crown Heritage Flowers LLC. Please consult with the third party's website for further information before you link or connect to Crown Heritage Flowers LLC and on how to control or adjust your privacy settings on that site. Crown Heritage Flowers LLC has no control over such third party website.

The Use of Third Parties for Personal Information Collection
We may supplement the information you provide to us with data we obtain or receive from third parties, such as our affiliates, marketing firms, data vendors or address verification services. For example, if you change your address and fail to advise us, we may verify your address through a third party address verification company. We may combine information we collect online with information we collect off line.

The Use of Your Email For Communication

Crown Heritage Flowers LLC may send you e-mail communications or promotional offers to an email address, through a device (such as mobile device or applications) or through other contact information provided to us. 

The Use Of Your Media For Marketing and Promotion

To the extent you participate with interactive features through the Crown Heritage Flowers LLC website and other services such as our social media sites, any personal information that you provide may be published in the manner consistent with the interactive feature. For example, if you tag a photo through Instagram with #crownheritage or @crownheritageflowers, we may repost that photo under @crownheritageflowers. To the extent you provide photos, video, online reviews, audio samples or physical property to Crown Heritage Flowers LLC, any personal information that you provide may published for our use in the marketing and promoting of our business and brand.

To the extent you participate in any sweepstakes, promotions or contests through the Crown Heritage Flowers, any personal information provided by you may be used in accordance with separate or different terms and conditions under the applicable rules of such sweepstakes, promotion or contest, which may differ from this Privacy Policy.

By providing information through the services of Crown Heritage Flowers LLC (including through our mobile applications), you authorize us to share information among our website, social media accounts and mobile applications.

The Processing and Storage of Your Personal Information

By using the services of Crown Heritage Flowers LLC, you acknowledge that your personal information may be stored or processed in the United States or any other country in which Crown Heritage Flowers LLC, its affiliates and/or their respective service providers maintain facilities. This means that we may transfer information we collect about you including personal information to entities across borders to another country or jurisdiction. If you are located within the European Union or other jurisdictions with laws governing data storage or processing that are different from United States laws, please be aware that we may transfer information to a country that does not have the same laws. By using the services of Crown Heritage Flowers LLC, you expressly consent to: (a) the transfer of information to the U.S. or any other country in which Crown Heritage Flowers LLC, its affiliates and/or their respective service providers maintain facilities; and (b) the use and disclosure of information about you as described in this Privacy Policy.

The Collection and Use of Non-Personal Data 

Crown Heritage Flowers LLC may collect other information from you including, but not limited to, demographic data, location data, browser type, your Internet Service Provider or operating system, and your IP address. Unless otherwise required by applicable law, Crown Heritage Flowers LLC may use and share this information, which does not personally identify you, for any purpose, including sharing with our third party partners, affiliates, agents or service providers for various administrative, analytical and marketing purposes.

We may use your IP address to help diagnose problems with our server, to detect fraud, and to administer the services of Crown Heritage Flowers. We may also use your IP address to assist in attempting to identify you when we feel it is necessary to enforce compliance with this Privacy Policy or the Terms of Use, to protect Crown Heritage Flowers LLC and its systems, information, employees, business partners, service providers, users, customers or others or as may be required by law enforcement.

The Collection and Use of Your Location Data

When you access the services of Crown Heritage Flowers LLC by or through a mobile device or application, we may access, collect, monitor and/or remotely store "location data," which may include GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use our website or mobile application. We may also be able to determine your general geographic location (i.e., city or town and state) through your IP address. You may control whether location data is shared with us through your mobile device, application or browser settings. Some features of the website of Crown Heritage Flowers LLC, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.

The Sharing of Your Personal Data

Crown Heritage Flowers LLC shares your personal information in the manner described below.

Crown Heritage Flowers LLC Affiliates: Crown Heritage Flowers LLC may share personal information with its affiliated companies, including those referenced herein and those subsequently acquired by Crown Heritage Flowers LLC or its affiliated companies.

Crown Heritage Flowers LLC Third Parties: Crown Heritage Flowers LLC may share, store and process your information with third parties who act as our agents, suppliers, vendors, contractors, subcontractors or service providers (collectively, "Crown Heritage Flowers LLC Third Parties"). The Crown Heritage Flowers LLC Third Parties include the floral and gift distributors mentioned above. You acknowledge that the collection, transfer, management, storage, and processing of personal information may be undertaken by these Crown Heritage Flowers LLC Third Parties for the fulfillment of our services and other Crown Heritage Flowers LLC business purposes. The Crown Heritage Flowers LLC Third Parties are given the information they need to perform their designated functions.

Third Party Links: Crown Heritage Flowers LLC’s website and social media accounts may contain links to third party sites that Crown Heritage Flowers LLC does not own or operate and such third parties may provide other goods or services. We provide links to these third parties as a convenience to you. These links are not intended as an endorsement of or referral to the linked third party goods or services. We recommend you carefully read the privacy policy, notices and terms of use of any the other sites that you visit. We do not have any control over such services and, therefore, we assume no responsibility or liability for the manner in which the organizations that operate such linked sites collect, use or disclose, secure or otherwise treat you or your personal information.

Partner Programs: If you are directed to Crown Heritage Flowers LLC’s website or the Crown Heritage Flowers LLC social media accounts through a third party, we may share certain information back with that third party, which may include information such as name, email and value of purchase depending on the type of relationship. If you placed an order utilizing an Affiliate link, as described above, we may share information about you or your order with such Affiliate.

Crown Heritage Flowers LLC Business and Legal / Mergers and Acquisitions: There may be business or legal reasons to disclose personal information. As an example, we may transfer information we have about you to third parties in connection with an actual or potential merger, consolidation, acquisition, reincorporation, sale/divestiture, acquisition or other similar transaction involving all or part of our company or any affiliate, or as part of a corporate reorganization or stock sale or other change in corporate control. If we undergo such a business transition, personal information may be one of the assets that may be shared or transferred as part of the business transition and used by such third party as though such third party were Crown Heritage Flowers LLC.

Law Enforcement/Government Requests/Other: We may be required by law to provide personal information to law enforcement, a government agency or in response to a search warrant, subpoena or other legally valid inquiry or order, or to an investigative body or civil litigant including emergency situations. We may also disclose personal information when we believe in good faith that disclosure is necessary to comply with relevant laws, for the establishment, exercise or defense of legal claims, to prevent and address fraud and other illegal activity, to prevent death or imminent bodily harm, or to protect or defend the rights, property or safety of our users, others and ourselves.

The Collection and Use Of Your Mobile Number

You may opt in to receive text messages from Crown Heritage Flowers LLC. If you are receiving text messaging from Crown Heritage Flowers LLC, we will not disclose, lease, license, rent, transfer, disseminate, or otherwise grant access to your personal mobile phone information to any persons or entities outside of our business: (i) as necessary to provide you with requested mobile messaging; (ii) as required by law; (iii) to avoid liability; or (iv) to protect Crown Heritage Flowers LLC’s rights or property.

Your Rights to Opt Out of Email Marketing 

You may opt out of receiving email marketing promotions from Crown Heritage Flowers LLC by following the unsubscribe instructions in the applicable promotion you received.  

Your Rights to Opt Out of Text Messaging and Text Marketing 

To the extent you are receiving text messages from Crown Heritage Flowers, you may opt out of receiving text messaging by replying to any message we send you with the word "STOP" or contacting us directly at +1 (828) 526-8671. To the extent you receive notifications from any of our applications, you may opt out of receiving push notifications on your mobile device through your account and device settings.

NOTE: While text messaging opt out/unsubscribe requests are processed immediately upon our receipt, we are not responsible for any carrier delays. Additionally, please allow up to ten (10) business days to process marketing email opt out/unsubscribe requests. If you make a purchase through Crown Heritage Flowers LLC, you may opt back in to marketing communications for all of our brands until you opt out/unsubscribe once again. You may opt back in to receiving text messaging by providing Crown Heritage Flowers LLC with explicit permission to send you text messages during the order checkout process. We may still continue to send you non-marketing communications by email, such as transactional or operational communications, if you have opted out/unsubscribed from our marketing communications. Carriers are not liable for delayed or undelivered messages.

The Security of Your Information 

We use procedural and technological security measures which are reasonably designed to help protect personal information from unauthorized access or disclosure, consistent with industry standards.

We use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. However, it is always possible that third parties will unlawfully intercept or access transmissions or defeat these measures. Therefore, we do not promise and cannot guarantee (and thus you should not expect) that personal information will never be viewed or used by others.

The services of Crown Heritage Flowers LLC are not directed at children under the age of 16 and we do not knowingly collect personal information from anyone under 16. Indeed, in order to make a purchase through the website of Crown Heritage Flowers LLC, you must be 18 and have a valid credit card. Children should always get permission from their parents before providing any information about themselves online, to us or to anyone else. If parents believe their minor children have accessed the website of Crown Heritage Flowers LLC and provided their personal information, please contact us. We do not sell the personal information of minors under 16 years of age.

How To Contact Us With Your Privacy Policy Concerns

Crown Heritage Flowers LLC takes your privacy concerns seriously. If you have questions regarding this Privacy Policy, please contact us at:

Crown Heritage Flowers LLC
PO Box 18134
Highlands, North Carolina 28741
Attn: Customer Service

Or call us at +1 (828) 526-8671